1. Credit Purchase Policy

Important Notice: Due to the immediate digital delivery of credits, there is no cooling-off period or right of withdrawal applicable to credit purchases.

The credits purchased through our platform are digital products that are delivered immediately upon successful payment confirmation. By purchasing credits, you acknowledge and agree that:

Credits are delivered instantly to your account upon payment completion
Credit refunds are not available due to the immediate digital delivery
No cooling-off period or right of withdrawal applies to credit purchases
All credit sales are final and non-refundable

Service Quality Guarantee: While credit refunds are not possible, if you are unsatisfied with the quality or outcome of a published blog post, you may be eligible for a service refund. Please contact The Blockchain support team to discuss your specific situation.

2. Platform Services & Credit Usage

Credits provide access to our content management and publishing platform. Each credit can be used for:

Content Publishing Services:

Blog post submission and publication to the-blockchain.com
Professional content review by our editorial team
Publication scheduling and content planning

CMS Platform Access:

Content Management System view and published blogs inside the system
Editorial workflow with feedback and approval system

Additional Features:

Secure authentication via Magic Email Link
Real-time notifications for content updates
Transaction history and credit balance tracking

3. Payment Processing

We accept payments via secure payment processors including Coinbase Commerce and PayPal. All transactions are processed securely and credits are delivered immediately upon successful payment verification.

4. Account Security

Your account is protected via Magic Email Link verification. You are responsible for maintaining the confidentiality of your account access and all activities that occur under your account.

5. Support & Service Quality

Technical Support:

For technical support, account questions, or platform assistance, please contact us at support@the-blockchain.com. Our support team is available to help with any technical issues or questions about using the platform.

Service Quality & Blog Content:

While credit refunds are not available due to their immediate digital delivery, we are committed to ensuring the quality of our publishing services.

Blog Quality Guarantee:

If you are dissatisfied with the quality, accuracy, or outcome of a published blog post, you may be eligible for a service refund. This includes cases where:

The published content significantly differs from your submitted material
Editorial changes were made without proper communication
Technical issues affected the publication quality
The content was not published according to agreed specifications

To request a blog quality review: Contact our support team at support@the-blockchain.com within 30 days of publication. Include your blog details and specific concerns. Each case will be reviewed individually by our editorial team.

Please note: Service refunds are evaluated on a case-by-case basis and are only applicable to published content quality issues, not for credit purchases themselves.

6. Refund Policy Summary

Quick Reference:

❌ No Refunds Available:

• Credit purchases
• Unused credits

✅ Service Refunds Possible:

• Blog publication quality issues
• Editorial service problems
• Technical publication failures

For service refund requests: Contact support@the-blockchain.com within 30 days with specific details about your concern.

7. Data Retention and Administrative Purposes

We retain user information and transaction data for up to 7 years for administrative purposes, including but not limited to:

Financial record keeping and accounting compliance
Tax reporting and audit requirements
Legal compliance and regulatory obligations
Dispute resolution and customer service
Fraud prevention and security monitoring
Business analytics and service improvement

Important: This 7-year retention period applies to all user data, transaction records, and communication logs, regardless of account status or deletion requests.

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after any changes constitutes acceptance of the new terms.

9. Contact Information

If you have any questions about these Terms and Conditions, need support, or want to request a service refund review, please contact us at:

Support Email: support@the-blockchain.com
Website: the-blockchain.com
For Service Refunds: Include your account details, blog reference, and specific concerns